RefundPolicy
Understanding our refund policy helps ensure transparency in our service delivery and your investment protection.
Last updated: January 2024
General Refund Policy
At NSCX Education, we strive to provide the highest quality counselling services. We understand that circumstances may change, and we have established this refund policy to address various situations fairly and transparently.
This refund policy applies to all services offered by NSCX Education, including but not limited to counselling packages, consultation sessions, and educational materials.
Refund Eligibility and Timeframes
Full Refund (100%)
Available within 24 hours of purchase if:
- No counselling session has been conducted
- No materials have been accessed or downloaded
- Technical issues prevent service delivery
- Service cancellation due to our inability to provide promised services
Partial Refund (50%)
Available within 7 days of purchase if:
- Less than 25% of purchased sessions have been utilized
- Documented medical emergency preventing continuation
- Relocation to a location where our services are not available
- Significant changes in counselling requirements
No Refund
Refunds are not available if:
- More than 7 days have passed since purchase
- More than 25% of sessions have been completed
- Materials have been fully accessed or downloaded
- Services have been successfully delivered as promised
- Refund request is made after counselling deadlines have passed
Service-Specific Refund Terms
Counselling Packages
- Comprehensive packages: Refund calculated based on unused sessions
- Premium packages: 48-hour cooling-off period for full refund
- Express packages: Limited refund due to immediate service delivery
Individual Consultations
- Single sessions: Full refund if cancelled 24 hours before scheduled time
- Emergency consultations: No refund due to immediate resource allocation
- Follow-up sessions: Refund available if part of unused package
Digital Materials
- E-books and guides: Full refund within 24 hours if not downloaded
- Video content: No refund once access has been granted
- Webinar recordings: Refund available if technical issues prevent access
Refund Process
How to Request a Refund:
- Contact our support team via email or phone
- Provide your order/booking reference number
- Specify the reason for refund request
- Submit any required documentation
- Wait for review and approval (2-3 business days)
Processing Timeline:
- Refund approval: 2-3 business days
- Bank transfer: 5-7 business days
- Credit card refund: 7-14 business days
- UPI/Digital wallet: 1-3 business days
Required Information:
- Full name and contact information
- Transaction ID or booking reference
- Bank account details (for bank transfers)
- Reason for refund request
- Supporting documentation (if applicable)
Special Circumstances
Medical Emergencies:
In case of documented medical emergencies that prevent you from utilizing our services, we may offer:
- Service postponement without additional charges
- Partial refund based on unused services
- Transfer of services to family members (where applicable)
Technical Issues:
If technical problems on our end prevent service delivery:
- Full refund or service rescheduling
- Compensation for any inconvenience caused
- Priority support for future services
Force Majeure:
In cases of natural disasters, government restrictions, or other unforeseeable circumstances:
- Service postponement without penalty
- Alternative service delivery methods
- Prorated refunds based on circumstances
Dispute Resolution
If you disagree with our refund decision:
- Contact our senior support team for review
- Provide additional documentation if available
- Request escalation to management if necessary
- Consider mediation for complex cases
We are committed to resolving all disputes fairly and promptly.
Contact for Refunds
To request a refund or discuss your specific situation, please contact us:
- Email: support@nscxeducation.in
- Phone: +91 7742727811
- Subject Line: "Refund Request - [Your Order Number]"
- Business Hours: Monday - Saturday, 9:00 AM - 8:00 PM
Our support team will respond to refund requests within 24 hours during business days.
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or legal requirements. Any changes will be communicated through:
- Email notifications to registered users
- Website announcements
- Updated policy posting with revision date
Continued use of our services after policy updates constitutes acceptance of the revised terms.